Introductory courses on CRM, Desk, Books, Analytics, Campaigns, Inventory, and more.
IC Academy is InterConnecta’s learning space designed to help people apply technology in real-world scenarios. It was built around a simple belief: digital transformation is not just about tools, but about people and teams knowing how to adopt and use them effectively.
Through hands-on training in Zoho and artificial intelligence technologies, we support individuals, teams, and organizations in improving productivity, accelerating adoption, and scaling learning. We also help organizations build their own internal academies aligned with their processes and business goals.
To deliver practical, accessible knowledge that empowers each participant to become a digital expert, ready to innovate, grow, and lead change within their organization.
Companies and CEOs
Team enablement · Process standardization · Digital transformation
Teams and leaders
Structured onboarding · Role-based training · Tool adoption
Individual users
Focused courses · Certifications · Learn at your own pace
- Practical, hands-on training
- Live, recorded, or hybrid courses
- Exercises in real environments
- Content aligned with business processes
- Certifications issued by IC Academy
- Expert guidance and support
Our services
Prepare your team to perform from day one. Our Zoho Onboarding program guides your new employees step by step so they learn how to use Zoho in a clear, practical way that is aligned with their role. This way, they can start working confidently and at a steady pace from the very first week. The goal: to shorten the learning curve and accelerate their impact on day-to-day operations.
Main benefits
Immediate acceleration
New users learn exactly what they
need from day one.
Early productivity
Master key functions in less time, reducing errors and doubts.
Frictionless integration
A clear and organized process that builds trust from the start.
Work standardization
Everyone learns under the same best practices, ensuring consistency.
Step-by-step courses to learn the Zoho applications you use daily.
Learn clearly and practically how to use each tool and work with more confidence
and efficiency.
What do they include?
Courses by application.
Short, direct, and easy-to-follow lessons.
Live or on-demand mode.
Downloadable material, quizzes, and guided practices.
Certification upon completion.
Main Benefits
Learn by doing — real exercises within Zoho
Fewer errors — more accuracy in daily tasks.
Training by area — sales, support, finance, operations.
Updated content — always aligned with the latest Zoho updates.
Learn to use artificial intelligence in your daily work. Courses designed to understand AI in a practical way and apply it in areas such as sales, customer service, automation, and data analysis.
What do they include?
AI generative, training intelligent agents, and automation.
Prompt Courses Engineering (basic, intermediate, and advanced).
Contents about voice, text, and image models.
Training in ZIA Agents and AI tools within Zoho.
Live classes or on-demand, with practical exercises.
Certification upon completion.
Main Benefits
AI applied to business — learn to use AI to accelerate real tasks.
Fewer errors — more accuracy in daily tasks.
Better decision making — models and tools that analyze data for you.
Automation without complexity — use ready-to-implement agents and prompts.
An in-house academy to centralize all your company's training. A space where your teams find courses, materials, and learning paths according to their role, with content created especially for the processes and tools they use daily.
What do they include?
Digital platform with courses, modules, and internal certifications.
Learning paths according to the role: sales, support, installers, administrative, etc.
Personalized content according to your processes and tools.
Integration with Zoho and other applications you already use.
24/7 access to materials and progress tracking.
Main benefits
Uniform training — everyone learns under the same standards.
Greater autonomy — each person progresses at their own pace.
Less operational burden — repeated training and basic questions are reduced.
Centralized knowledge — the company retains and organizes its own content.
Certified by Zoho
to create and manage customized corporate academies.
Learn Zoho Free
Access free courses, tutorials, and resources to learn Zoho at your own pace. Find
simple guides, practical tips, updated content, and explanatory videos that help you master
Zoho tools at no cost.
What you'll find:
Strategic modules for new users.
Practical exercises and short videos explaining key functions.
Tips, tricks, and updates for each Zoho application.
Access to content on AI applied to Zoho and ZIA Agents.
Real learning stories that drive results.
A leading solar energy company in Latin America evolved its training model to support team growth with greater consistency and control.
In partnership with IC Academy, the company implemented an internal academy that centralized technical, sales, and service knowledge within a digital ecosystem—optimizing onboarding timelines and improving learning traceability.
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