What changes when work starts flowing

The results that become visible when clinical and administrative information is no longer scattered and teams start working with a shared view of the patient and the operation.

Centralized patient and request records

Clearer schedules for physicians, rooms, and services

Less administrative rework and less duplicated information

Smoother communication between front desk, care teams, and administration

“Teams start working from the same patient information.”

Administrative and clinical processes digitized

Improved traceability of cases, orders, and documentation

Fewer operational errors and manual tasks

Operational reports available in real time

“Care delivery and administration start operating in a coordinated way.”

Greater control over timelines, workloads, and resources

A more consistent experience for patients and users

Safer, auditable processes

Ability to grow without losing order or control

“We couldn’t imagine operating without this level of organization.”

One system. Every area aligned.

When every team accesses the same information, care improves, processes become structured, and decisions are made with greater confidence.

Admissions / front desk

Organize patient intake and initial care.

  • Centralized patient and request records.
  • Unified scheduling for physicians, rooms, and services.
  • Workflows for admissions, confirmations, and rescheduling.

Clinical care

Enable care teams with clear, accessible information.

  • Structured access to relevant patient data.
  • Clear, traceable internal communication.
  • Case, referral, and medical order tracking.

Laboratory / diagnostics

Manage requests and results with greater control.

  • Study registration and tracking by stage.
  • Structured result delivery.
  • Integration with existing lab or imaging systems.

Operations / administration

Bring structure to internal processes and critical resources.

  • Digitized purchasing, medical inventory, and supply management.
  • Vendor, contract, and outsourced service management.
  • Operational workload and resource utilization reports.

Patient support

Respond to inquiries with full context and clear timelines.

  • Clinical, administrative, and service ticket management.
  • SLAs by request type.
  • Patient portal for status, documents, and results.

Business intelligence and analytics

Make decisions based on real service data.

  • KPIs such as wait times, staff workload, critical inventory, and quality of care.
  • Real-time executive dashboards.
  • Models for demand forecasting and operational capacity planning.

Finance

Gain clearer control over revenue and billing.

  • Automated service-based billing.
  • Payment, agreements, insurers, and coverage management.
  • Reports by area, specialty, or care type.
Portal demo

The InterConnecta difference

A customer portal with real visibility across customers, teams, and systems.

Recommended solutions for the most common challenges

  • Data and processes migrated without disruption.
  • Operational continuity throughout the transition.
  • Reduced transition risk.
  • Configuration aligned with healthcare processes.
  • Scalability from day one.
  • Adoption by role and department.
  • Connectivity with EHR, LIS, RIS, HIS, and internal platforms.
  • Elimination of information silos.
  • A secure, connected healthcare ecosystem.
  • End-to-end architecture.
  • Clear processes before technology rollout.
  • A holistic view of healthcare operations.
  • Automation of administrative and clinical workflows.
  • Fewer manual tasks and fewer errors.
  • More structured and predictable operations.
  • Continuous support.
  • Proactive maintenance.
  • System evolution aligned with institutional needs.
  • Role- and department-based onboarding.
  • Continuous training.
  • Reduced dependency on support.
  • Automation of repetitive tasks.
  • Context-aware assistance for administrative and care teams.
  • Faster, more consistent responses.

Success stories

                     

Tami | IC AGENT

 
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