Operations

Zoom Support Summaries

Writes a support-call summary onto the open Desk ticket.

Implement Zoom Support Summaries.

InterConnecta connects these systems through an API. This is not a setting inside Zoho. OpenAI, Anthropic, or Gemini can run the AI step.

Talk to a specialist

Workflow

When Meeting endedTranscript ready

View diagram

Solution

File the support call on the ticket.

After a Zoom support call, the agent retypes what the customer said into the ticket.

When a support Zoom ends, the transcript summary is added to the open Zoho Desk ticket for that customer.

Input systems

Zoom

Origin

Zoho Desk

Result

Execution path

Origin Meeting ended

Transcript ready

AI processing Summarize the customer request and the promised next step, and match a participant email to a Desk contact. Do not create a CRM deal. If no ticket is open, create one and leave it for the queue. OpenAI, Anthropic, or Gemini can run this step.

Participant emails
Transcript
Meeting time
Open tickets

Actions

Find the contact
Comment on the open ticket or create one
Save the summary
Create a task for the promised next step

Result The next agent reads the call summary on the ticket.

How this flow runs.

01

Zoom

Starts when Meeting ended, Transcript ready.
02

Transcript

Reads Participant emails, Transcript, Meeting time, Open tickets.
03

Run the AI step

Summarize the customer request and the promised next step, and match a participant email to a Desk contact. Do not create a CRM deal. If no ticket is open, create one and leave it for the queue. OpenAI, Anthropic, or Gemini can run this step.
04

Zoho Desk

The next agent reads the call summary on the ticket.

Zoho modules

Tickets
Contacts
Tasks

Fields updated

Ticket comment
Task
Contact
Summary

Key benefits

Summary on the ticket

No CRM deal

Promised step becomes a task

New ticket only when none is open

Ideal for

Support teams that resolve issues on Zoom and track them in Zoho Desk.