Global experience
Support across multiple time zones
and industries.
Support and Maintenance Program
A comprehensive support program for your Zoho ecosystem.
Evolve your Zoho ecosystem with InterConnecta
We transform support into an intelligent, proactive, and continuous experience. Our Customer Portal, TAMI, and an expert team guarantee continuity, transparency, and constant improvements.
Traditional support is reactive. We go further.
We analyze, anticipate, and continuously improve your Zoho ecosystem through proactive maintenance, 24/7 monitoring, AI-driven insights, and strategic advisory.
Certified experts
A multidisciplinary team of specialized consultants, developers, and administrators.
Customized solutions
Integrations and configurations aligned with your business goals.
We identify critical areas
Using advanced analytics.
AI + human expertise
For a faster and more reliable experience.
Customer Portal Your control center
Real-time dashboards
AI recommendations
Complete ticket history
SLA, priorities, and direct communication
Modules organized by application
Automated reports and full traceability
A More Complete and Transparent Support Experience
TAMI 24/7: Intelligent support available at all times.
Continuous optimization: Preventive maintenance and permanent monitoring.
Digital strategy: Process automation and improvement.
24/7 monitoring: Of Zoho and external apps
Effective response: Priority attention and global support in real time.
Enterprise Customer Portal by InterConnecta
Your unified hub to manage support, projects, documentation, and deliverables — fully integrated into the Zoho ecosystem. An exclusive benefit for InterConnecta customers, delivering visibility, control, and centralized communication in one place.
Needs Analysis for Your Company
Before taking action, we perform a comprehensive analysis of your Zoho ecosystem to identify priority areas and improvement opportunities with the greatest potential impact.
Real-time Dashboards
AI Recommendations
Complete Ticket History
SLA, Priorities, and Direct Communication
Modules Organized by App
Automatic reports and total traceability
Flexible Support,
Based on your digital maturity
Every company is unique. Our program adapts to your digital maturity and operational complexity. It Includes:
Level 1
High Complexity & Development
Level 2
Technical Configuration & Optimization
Ideal for
For companies with advanced integrations or critical processes. Includes complex automations, APIs, integrations, and custom development. Added value: same-day diagnosis, senior specialist, technical documentation.
For companies seeking continuous support and daily improvements. Includes flows, layouts, customizations, data migration, and operational support. Added value: priority response, improvement recommendations, and Portal resources.
Includes
- Integrations between Zoho and external apps.
- Complex automations (Deluge, APIs).
- Development of custom functions and modules.
- Advanced technical consulting.
- General Zoho configuration (flows, fields, layouts).
- Basic visual and logic customization.
- Data migration and cleaning.
- Usability support and operational queries.
Added value
- Same business day analysis and diagnosis.
- Dedicated follow-up by a senior specialist.
- Technical documentation and process validation.
- Priority response during business hours.
- Process improvement recommendations.
- Access to tutorials and resources in the Customer Portal.
Exclusive advantages for InterConnecta customers
By registering InterConnecta as your Zoho Partner, you automatically gain access to the Customer Portal, including:
Tickets and reports
in real time
AI recommendations
AI-driven insights for smarter decisions.
Knowledge Base
Centralized guides and documentation.
Direct communication
with specialists
Tracking
of all your requests
IC Academy
Continuous training.
Blog & Resources
Best practices.
Newsletter
Trends in the Zoho ecosystem
Complex solutions, simple results
Our approach covers the entire continuous improvement cycle:
Process automation
Custom reports
Custom development
Active monitoring
Total transparency at every stage
Leading companies that trust us
The program has driven uninterrupted operations across various sectors:
Featured clients:
Each client has a continuous support model tailored to their operational environment.
How it works
Access to the Customer Portal.
Request submission.
Same-day diagnosis.
Continuous execution and optimization.
Your Zoho ecosystem, at its best version
We are your strategic partner in continuity, proactivity, and digital evolution.
Check planDownload Brochure
Frequently Asked Questions
The entire Zoho ecosystem and external integrations.
Customer Portal or support@interconnecta.com.
Portal 24/7. Human support Mon-Fri, 9:00 a.m.- 5:00 p.m. (EST).
Monthly according to service level.
Customer Portal, IC Academy, Knowledge Base and continuous advice.
